SHIPPING AND DELIVERY POLICY

Last Updated: March 31, 2025

1. INTRODUCTION

This Shipping and Delivery Policy ("Policy") explains how Xam Guide delivers our digital educational services and any associated materials to our users. While Xam Guide primarily operates as a digital platform that transforms static educational resources into interactive learning content, this policy addresses both our digital delivery processes and any physical materials that may be offered in the future.

2. DIGITAL SERVICES DELIVERY

2.1 Platform Access

Upon successful subscription or account creation, you will immediately receive access to the Xam Guide platform through:

• Web-based access via our website (https://xamguide.com/)
• Mobile applications available on iOS and Android devices

2.2 Account Activation

Your Xam Guide account will be activated immediately after:

• Completing the registration process
• Confirming your email address via the verification link sent to your provided email
• Making payment for premium subscriptions (if applicable)

2.3 Content Processing Time

When uploading educational materials to our Resource Transformation Engine:

• Text Documents: Processing typically completes within 2-5 minutes depending on document size and complexity
• Image-Based Materials: OCR processing may take 5-15 minutes
• Complex Materials (textbooks, multiple documents): May require 15-30 minutes for complete processing
• Batch Uploads: Processing time scales with the volume of materials

We will notify you via email and in-app notification when your materials have been successfully processed and are ready for use in our platform.

2.4 Service Availability

Our digital services are available 24/7, subject to:

• Scheduled maintenance (which will be announced at least 24 hours in advance)
• Unexpected technical issues or outages
• Your internet connectivity and device capabilities

3. DIGITAL CONTENT DOWNLOAD

3.1 Downloadable Materials

Only user uploaded content within the Xam Guide platform can be downloaded for offline use.

3.2 Download Format and Compatibility

Downloadable content is available in the following formats:

• PDF documents
• Plain text files
• Image files (PNG or JPEG)

3.3 Download Limitations

• Xam Guide generated materials are not downloadable.
• Download capabilities may vary based on your subscription level
• Some interactive features may be limited in downloaded versions

5. INSTITUTIONAL DELIVERY

5.1 Educational and Corporate Deployment

For schools, universities, and other educational institutions subscribing to Xam Guide:

• Bulk user account provisioning within 24-48 hours of subscription activation
• Custom deployment options available within our platform through our education partnership team
• Custom branding options delivered within 7-14 business days of approval

7. SERVICE LEVEL COMMITMENTS

7.1 Platform Uptime

We strive to maintain 99.9% platform availability, excluding scheduled maintenance.

7.2 Processing Guarantees

We commit to the following service levels for content processing:

• Standard documents (under 50 pages): Processing within 10 minutes
• Large documents (50-200 pages): Processing within 30 minutes
• Comprehensive materials (over 200 pages): Processing within 2 hours

The accuracy of the processing documents will be 90%+ (Subjected to vary based on document quality).

8. DELIVERY ISSUES AND SUPPORT

8.1 Digital Access Issues

If you experience problems accessing our digital services:

1. Clear your browser cache and cookies
2. Try accessing from a different device or network
3. Contact our support team if issues persist

8.2 Content Processing Issues

If your uploaded materials are not processing correctly:

1. Verify the file format is supported
2. Check that the document contains readable text (not heavily image-based without OCR)
3. Try uploading a smaller portion of the content
4. Contact our technical support for assistance

8.3 Support Contact Information

Our support team is available to assist with any delivery issues:

• Email: [email protected]

9. CHANGES TO THIS POLICY

We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be effective when posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

10. CONTACT INFORMATION

If you have any questions about this Shipping and Delivery Policy, please contact us at:

Xam Guide
Email: [email protected]