CANCELLATION AND REFUND POLICY

Last Updated: March 31, 2025

1. INTRODUCTION

This Cancellation and Refund Policy ("Policy") explains Xam Guide's procedures for cancellations, refunds, and subscription management. This Policy is incorporated into and is subject to our Terms and Conditions. Capitalized terms not defined in this Policy have the meanings assigned to them in our Terms and Conditions.

2. SUBSCRIPTION PLANS

2.1 Subscription Types

Xam Guide offers various subscription plans to access our AI-powered educational platform:

• Monthly Subscription: Billed on a monthly basis with automatic renewal
• Annual Subscription: Billed annually with automatic renewal at a discounted rate
• Academic Subscription: Tailored for educational institutions with custom billing terms
• Enterprise Subscription: Tailored for corporates with custom billing terms
• Free Trial: Limited-time access to select features of our platform

2.2 Free Trial

We may offer free trial periods for our subscription plans. At the end of the free trial period, your account will automatically convert to a paid subscription unless you cancel before the trial expires. You will not receive a refund for the initial subscription charge after a free trial.

3. SUBSCRIPTION MANAGEMENT

3.1 Automatic Renewal

All subscription plans automatically renew at the end of the subscription period (monthly or annually) unless cancelled by you before the renewal date.

3.2 How to Cancel Your Subscription

You can cancel your subscription at any time through your account settings:

1. Log in to your Xam Guide account
2. Navigate to "Account Settings" or "Subscription Management"
3. Select "Cancel Subscription"
4. Follow the prompts to confirm cancellation

Alternatively, you can contact our customer support team at [email protected] for assistance with cancellation.

3.3 Effect of Cancellation

When you cancel your subscription:

• You will continue to have access to your subscription benefits until the end of your current billing period.
• Your subscription will not renew for the next billing cycle.
• You will not receive a refund for the current billing period unless otherwise specified in this Policy.
• Your account will convert to a limited-access free account after your paid subscription ends.

4. REFUND POLICY

4.1 General Refund Terms

Our refund policy varies based on the subscription type and circumstances:

4.1.1 Monthly Subscriptions

• Within 7 Days: If you cancel within 7 days of initial subscription (not applicable to renewals), prorated refunds may be considered on a case-by-case basis for the unused portion of your subscription, less an administrative fee.
• After 7 Days: No refunds are provided for cancellations after 7 days of the initial subscription or for any renewal periods.

4.1.2 Annual Subscriptions

• Within 14 Days: If you cancel within 14 days of initial subscription (not applicable to renewals), prorated refunds may be considered on a case-by-case basis for the unused portion of your subscription, less an administrative fee.
• After 14 Days: Partial prorated refunds may be considered on a case-by-case basis for the unused portion of your subscription, less an administrative fee.

4.1.3 Academic Subscriptions

Refund terms for Academic Subscriptions are specified in the individual agreements with educational institutions.

4.2 Substantial Use of Services

"Substantial use" includes, but is not limited to:

• Uploading multiple educational materials for processing
• Creating personalized study guides, practice questions, or revision aids
• Accessing generated content across multiple sessions

4.3 Exceptional Circumstances

We may consider refunds outside of the standard policy in exceptional circumstances, such as:

• Technical issues that significantly impair your ability to use our Services
• Serious illness or other personal emergencies
• Billing errors or unauthorized charges

Such refunds are provided at our sole discretion and may require supporting documentation.

5. HOW TO REQUEST A REFUND

5.1 Refund Process

To request a refund:

1. Contact our customer support team at [email protected]
2. Include your account email, subscription type, purchase date, and reason for the refund request
3. Our team will review your request within 5 business days
4. If approved, refunds will be processed to the original payment method

5.2 Required Information

When requesting a refund, please provide:

• Your full name and email address associated with your account
• Date of purchase
• Order/transaction ID (if available)
• Detailed reason for your refund request
• Any relevant supporting documentation

6. PAYMENT PROCESSING TIMEFRAMES

6.1 Refund Processing

If your refund request is approved:

• Credit/debit card refunds typically appear on your statement within 5-10 business days
• Other payment methods may take longer, depending on the payment processor
• Processing times may vary based on your financial institution

7. SPECIAL CIRCUMSTANCES

7.1 Promotional Offers and Discounted Subscriptions

Subscriptions purchased with promotional codes, discounts, or special offers may have different refund eligibility as specified in the terms of the promotion.

7.2 Account Termination

If we terminate your account due to violations of our Terms and Conditions, you will not be eligible for a refund.

7.3 Service Changes

If we make significant changes to our Services that materially reduce functionality, we may offer prorated refunds at our discretion.

8. CHARGEBACKS

If you dispute a charge through your payment provider (a "chargeback") rather than contacting us directly for a refund, we reserve the right to:

• Contest the chargeback
• Suspend or terminate your account
• Charge a chargeback investigation fee

We encourage you to contact our customer support team to resolve any billing issues before initiating a chargeback.

9. CONTACT INFORMATION

If you have any questions about this Cancellation and Refund Policy, please contact us at:

Xam Guide
Customer Support: [email protected]

10. CHANGES TO THIS POLICY

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective when posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.