PRIVACY POLICY

Last Updated: March 31, 2025

1. INTRODUCTION

Welcome to Xam Guide ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered educational platform, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following categories of personal information:

Account Information: Name, email address, password, educational institution, course details, and profile information.
Payment Information: Credit card details, billing address, and transaction history (processed through secure third-party payment processors).
Content Data: Educational materials you upload, including documents, textbooks, notes, and other study materials.
User-Generated Content: Study guides, notes, flashcards, mind maps, and other learning materials created using our platform.
Usage Data: Information about how you interact with our Services, including study patterns, quiz results, and learning progress.

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

Device Information: Type of device, operating system, browser type, and IP address.
Log Data: Usage patterns, error reports, and performance data.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience and analyze platform usage.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

To provide, maintain, and improve our Services, including the AI-powered transformation of study materials.
To personalize your learning experience based on your educational needs and preferences.
To process transactions and manage your account.
To communicate with you about updates, support, and promotional offers.
To analyze usage patterns and optimize our platform's functionality.
To protect the security and integrity of our Services.
To comply with legal obligations.

4. DATA PROCESSING AND AI TECHNOLOGY

4.1 Content Processing

When you upload educational content to our platform, we process this information using our Resource Transformation Engine, which employs optical character recognition (OCR) and artificial intelligence to convert static materials into interactive digital content.

4.2 Learning Analytics

We analyze your learning patterns and performance to provide personalized study recommendations, adaptive question banks, and optimized revision materials. This processing is essential to deliver our core Services.

5. DATA SHARING AND DISCLOSURE

We may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors who help us provide and improve our Services, such as cloud storage providers, payment processors, and analytics services.
Educational Institutions: If you use our Services through a partnership with your educational institution, we may share certain information with that institution, such as progress data and usage statistics.
Legal Requirements: We may disclose your information if required by law, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
Opt-out: Opt-out of marketing communications and certain data processing activities.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Xam Guide
Email: [email protected]